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FAQ's on Complaints

 

Q:How do I contact City Corporation Gulbarga 24-Hour HELPLINE?

 

A: Dial 08472 - 241364.

 

Q: How to lodge a Complaint in City Corporation Gulbarga?

 

A: There are two methods two lodge complaint in City Corporation Gulbarga’s

  1. Dial 08472 - 241364.
  2. Online registration through www.gulbargacity.gov.in

 

Q:Who will answer the phone?

 

A: 1 person in each shift will be working round the clock will answer the HELPLINE telephones.

 

Q: How can they help?

 

A: The HELPLINE staff will listen to your grievance carefully and asks the details like complaint location, complainant name, telephone number, email address and HELPLINE staff will give you a complaint number.

 

Q: What next, after registering the complaint?

 

A: As soon as complaint is registered in HELPLINE, it will be communicated to the concerned field staff who immediately responded to the citizens.

 

Q: I have two complaints in my ward. Can I register both the complaints at a time?

 

A: You can register both the complaints at a time. But HELPLINE Staff will give you two separate complaint number to refer your both the complaint.

 

Q: In there any time limit to dial HELPLINE ?

 

A: No. Helpline works round-the-clock.

 

Q: What type of complaints can be registered at HELPLINE?

 

A:Complaints related to civil amenities like Water supply, Under ground drainage cleaning, Road repair , Pothole filling ,Street lights, Removal of garbage and Carcass of stray dogs/pigs can be registered at Help Line.

 

Q:How to know the status of my Complaint?

 

A:You can contact Helpline to know the status of your complaint by stating the Complaint Number given at the time of registration of the complaint by the HELPLINE staff or You can view the status of the Complaint online by providing the Complaint Reg. No. through www.gulbargacity.gov.in .